e-Services (SARAL Haryana)

SARAL(Simple, All Inclusive, Real Time, Action Oriented, Long lasting portal)

SARAL facilitates in aligning with Digital India’s vision of faceless, paperless and cashless service delivery model. SARAL has been developed on Service Plus Framework and aims to transform citizen service delivery in Haryana through complete digitization of over 380+ services. The vision for SARAL is a unified platform to deliver and track Government-to-Citizen (G2C) services across the state. Hon’ble Chief Minister Haryana has launched 106 services of 12 departments on the Good Governance day available to the citizens of Haryana. Hon’ble Chief Minister Haryana has launched 181 Schemes of 14 departments on the Ambedekar Jayanti available to the citizens of Haryana On 14th April 2018.

Features:

  • Citizens can apply for 102 services pertaining to 12 departments on a single platform.
  • Citizens can apply for availing benefits for 181 Schemes pertaining to 14 departments on a single platform.
  • Facility to track status of the application on web portal
  • Facility to track status of the application through SMS
  • Fully integrated with National systems like RAS (Rapid Assessment System)
  • Track the performance of departments based on Service Delivery Index

For more information, website link is as:
http://saralharyana.gov.in

Updated Status of SARAL

S.No. Project Details Way Forward
1. SARAL Platfrom: 550+ eServices(G2C, G2G, G2B)
  • Services launched: 204 out of 330
  • Schemes launched: 221 out of 236
  • Antyodaya Bhawans: 10 out of 22
  • Antyodaya Saral Kendra operational (Tehsil Level): 11 out of 20
  • Antyodaya Saral Kendra operational (Sub Division Level): 43 out of 51
  • Saral Kendra Operational: 20 out of 22
  • All services with NIC has been integrated
  • “Full Saral Experience” for launched services.
  • 91 remaining services of ULBs to be integrated in one month.
  • Concern: Response from departments such as Police (33), Transport (23) and HUDA (37) for integration of online services is slow.
2. Unified Mobile Application for New Age Governance (UMANG) App.
  • Haryana became the first state to launch the services on UMANG platform till date 16 Services has been launched on UMANG which includes services of Revenue Department such as issuance of caste, income, residence certificates etc.
  • Integration of 8 Services of Social Justice Department is pending with GoI.
  • Onboarding of SARAL services on UMANG dependent on integration of Service Plus platform of NIC (backend of SARAL) with UMANG
  • Concern: Bottleneck is the change in framework